Testimonials

Q:
Rate our technician overall.
Rick is kind, courteous and very knowledgeable. If he does not know immediately what is wrong he will work until he can find the problem or reach out to someone who can help. I think that is so important that people are willing to work as a team and share their combined knowledge
Cindy
Q:
The technician left the equipment repaired to your satisfaction.
Rick always completes the job or is very clear as to why he cant complete it at that time and when he will be back to do so. He stays in contact to give me updates if necessary. He never talks down to me.
Cindy
Q:
Rate our dispatch overall (ease of placing a service call, professionalism, etc.).
Everyone on the phone is always so polite and quick to respond to my needs
Cindy
Q:
Overall, how satisfied are you with our products and services?
Please send Don whenever we need a service call. Don gets right to business, offers explanations that are easy to understand, and is very efficient. He gives straight answers, if it was up to me, Id buy another machine from him!
Kim
Q:
Rate our technician overall.
Chad did an excellent job repairing our 3 copy machines, he worked in a professional and efficient manner and we appreciate his help.
Anne
Q:
Is there someone who really knocked your socks off during this process? If so, who?
Neal Baedke is the best. He is always there for us when we need him and always willing to do what he can to fix the issue. He does over and beyond.
Nancy
Q:
Is there someone who really knocked your socks off during this process? If so, who?
Neal as always
Jordan
Q:
Overall, how satisfied are you with our products and services?
Mr. Smith was very friendly and knowledgeable. He resolved the issue quickly, and it is still working properly. Please tell him thank you.
Ellen
Q:
Overall, how satisfied are you with our products and services?
Don is a great tech, he is always very polite and explains what he did and apologized for the multiple calls.
Kim
Q:
Did we respond in a timely manner?
I am very impressed at MMITs response time to my calls
Cindy
Q:
Is there someone who really knocked your socks off? If so, who?
Billy did a great job keeping me informed of the progress of ordering the part, it being on backorder, and shipment of the part.
Angie
Q:
Is there someone who really knocked your socks off? If so, who?
Krista does a great job and has excellent communication skills.
Denise
Q:
Is there someone who really knocked your socks off during this process? If so, who?
Neal is amazing and so very helpful with everything!!
Sheryl
Q:
Is there someone who really knocked your socks off? If so, who?
Krista and John Skow were very efficient in resolving my toner replenishment program problem. I appreciated their efforts.
Denise
Q:
Is there someone who really knocked your socks off during this process? If so, who?
Neal B. knows our system so well, we are alway impressed with his prompt and efficient assistance!
Bev
Q:
Is there someone who really knocked your socks off during this process? If so, who?
Neal does a great job taking care of our needs!
Emily
Q:
Is there someone who really knocked your socks off? If so, who?
Chad Christianson is a fantastic tech. He is very friendly, very knowledgable, and always responds quickly and efficiently to our printer issues. We appreciate him!
Becky
Q:
Based on your service experience, how likely is it that you would recommend MMIT Business Solutions Group to a friend or colleague?
Truly amazing customer service.
Jan
Q:
How likely is it that you would recommend our company to a friend or colleague?
I would recommend Don.
Kim
Q:
How satisfied are you with the technician's ability to resolve your request?
Nick is the best! He is so professional and efficient.
Jan
Q:
Is there someone who really knocked your socks off during this process? If so, who?
Frank Bohall was amazing. Timely, courteous, knowledgeable, always kept me in the loop as to what was going on or needed to be done. Did not stress out when I came up with new issues that came up during that process. He rocks.
Lisa
Q:
Please let us know if you have additional feedback.
Everyone was very personable, prompt and easy to work with. Mediacom and the like would do well be more like MIT in the customer service department.
Stacy
Q:
The technician explained the problem, resolution, and provided training if needed.
NIck did a great job of explaining why the paper was getting black marks, etc. He does a great job.
Laura
Q:
Did we respond in a timely manner?
you guys are always so fast to respond
Angela
Q:
Did we respond in a timely manner?
I am very impressed at MMITs response time to my calls
Cindy

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