Field Service Engineer

MMIT Business Solutions Group is an Urbandale, Iowa based company. Our purpose is to help organizations operate more efficiently and profitability through the use of office equipment/technology and managed network services. Our employees enjoy a casual work environment with a family owned business and opportunities for career advancement in the Business Technology field.

The Field Service Engineer is a full-time service professional who is responsible for maintenance and repair of copiers, facsimiles and office business equipment in a given territory.

KEY REQUIREMENTS/TASKS:

  • Performs full range of maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance.
  • Ability to support multiple products (Multi-Product Trained)
  • Maintain customer satisfaction.
  • Maintain an accurate car stock inventory
  • Participate in monthly meetings and communicate equipment problems and solutions to fellow technicians.
  • Escalate service and customer issues to Master Technicians or Management as appropriate.
  • Assist sales department with installation of new or trial equipment to ensure proper placement and operation.
  • Complete required paperwork / reporting neatly, accurately and on time.
  • Promote equipment upgrades and the sale of maintenance agreements to clients.
  • Ability to support customers in a multi-shift environment 
  • Actively participate in afterhours or call out activities

SUCCESSFUL CANDIDATES WILL HAVE THE FOLLOWING QUALITIES:

  • AA degree in electronics or other related field experience
  • Strong electrical and mechanical skills
  • Proficiency using MS Office Suite (PowerPoint, Word, Excel & Outlook)
  • Must have valid driver's license and minimum levels of auto insurance coverage
  • Personal drive and internal motivation toward high achievement
  • Ability to work collaboratively and effectively in a team-oriented environment

COMPENSATION:

  • Competitive salary and Benefits
  • Car allowance
  • Cell phone allowance

HOW TO APPLY

For more information and to discuss full job description please email John Skow jskow@mmitiowa.com or call 251-1513.

Please note the selected candidates will be required to submit to background and drug testing.